Cart: Empty | Register | Login  
Submit Payment Details
  Home - Frequently asked questions

Can you supply, what is the wholesale price?
Do I need to register as a member?
What is the current rewards program and promotion?
What is VIP membership?
How to place order?
What are the delivery methods?
How long do I need to wait to get my order?
What are the payment methods?
What does OOS stand for? What to do if there is OOS?

Can you supply, what is the wholesale price?

Yes, we do wholesale. If you order min 2 pcs per style, per color and per size, min 12 pcs in total, you can enjoy our wholesale price. Depending on total quantity ordered, the wholesale price can be between 20% - 40% OFF from the original retail price. Please email to admin@dress.sg to get our wholesale order form.

Do I need to register as a member?

Yes. You need to use your email address to register as our member so that you can place order online and track order status easily. For more details on how to register and place order, please refer to our instructions and guidelines: How to Order

What is the current rewards program and promotion?

We are having 50% off for all items under Ready Stock menu.
30% off for all items from Tokyo Fashion.

For the rest items, 15% off storewide for members.
VIP will have addtional 5% off storewide.
please note that special buy items (with strikethrough original price), no further discounts will be applied.

- Special Buy up to 50% OFF
- Many items at very very low price , Order Now!!

What is VIP membership?

1. VIP Membership will be given upon completion of a single order with payable amount exceeding S$200. (Please remind us if you are not registered as a VIP).

2. The VIP Membership has no expiry date.

How to order?

1. Register as member using valid email address.
2. Log in as member.
3. Browse categories, click on individual product to view more details.
4. Click on ‘‘Add to Cart’’for interested product.
5. Verify shopping cart and submit order.
6. Check email sent by admin@dress.sg in your registered email box.
7. Follow the instruction in the email to make payment as confirmation of the order.
8. Check email sent by admin@dress.sg for payment receipt.
9. Log in to check order status at any convenient time.
10. Check email sent by admin@dress.sg for any status update or delivery information.
11. Receive the merchandise in good order.

For more details, please refer to How to order

What are the delivery methods?

For local orders, we can deliver the goods via normal post, registered post or courier service. Customers also can self collect the order by meet-up with our staff at certain places.

For orders to be delivered to outside Singapore, if it is small packet (e.g. less than 5 pieces summer clothes), we can deliver them by normal post or registered post; if not, we can delivery by either speed post air parcel (economic and fast delivery to your doorstep ) or EMS (worldwide express service which is slightly costly but much faster delivery to your doorstep)

For more information, please refer to Shipping & Return

How long do I need to wait to get my order?

1. For ready stock items (refer to first category at your left hand side on top), we will pack the order and send out immediately after payment received. For estimated delivery, please refer to shipping and return.

2. For pre-order items (please refer to product details page, there is a table above product measurements to indicate.), there will be extra waiting time for us to get the goods from our suppliers and therefore the estimated arrival at my place in Singapore will be in about 1-2 weeks time provided not out of stock, no delay at supplier side and no delay during shipping.

What are the payment methods?

1. Bank transfer to any one of the following accounts:
DBS Savings Plus: 002-2-055759
UOB Saving Account No.: 330-384-930-9
OCBC Saving Account No.: 553-783291-001
Citibank Saving Account No.: 0-723164-001

2. Please state your name in the "Initial" field if you are transferring via internet banking. Please note that your name cannot be stated if you are transferring through ATM.

3. After payment is made, please emailthe following information to us:
a. the amount transferred;
b. the bank account to which transfer has been made; and
c. the day on which payment has been made.

For customers who are outside Singapore, you can either pay to our PayPal acocunt, telegraphic transfer to above bank accounts or send money through western union. To know more details, please email to admin@dress.sg

What does OOS stand for? What to do if there is OOS?

OOS stands for out of stock. For ready stock, due to limited stock in our hands, it might be happened that certain product is ready stock at the time you placing order but become pre-order or out of stock after you made payment. Kindly take note.

For pre-order process, the goods might become either temporarily out of stock or totally no more production at supplier side. We only can confirm this after we collected your payment, passed order to supplier and they shipped out the order. If out of stock, we will cancel your order, credit back full amount to your account at our website and you can use the credit to offset new order or you can request for refund. For this situation, you might have waited for quite long time but end up disappointment with no stock. We are sorry about this situation and hope you are aware before ordering.

In the event of the product becomes out of stock, we will mark the product as OOS in your order and credit to you upon your request or upon order completion. Refund can only be processed in 7 days after order completed.

We will try to alert you periodically via email if there is OOS item in your order. Your login to our website to check the order status periodically is highly appreciated.

About us|Contact us|Terms and Conditions | HTML SiteMap

Official Website:www.dress.sg, sister website of www.TheTenMonth.com
Dress.sg sells the most fashionable clothing and the at most trendy magazine-style Women Fashion in Japanese, Clothes Online, Fashion Store, Fashion Online Shopping, Korean fashion and Online Fashion. Over 5,000 products and more than 300 in-stock items await you!
Korea Fashion, Korean Fashion, Japanese Fashion
@Copyright 2009 - FASHION GATEWAY PTE. LTD. (200917361N)